Soufflesong.com offers pre-order items, which will take longer to be processed,
and we always list the processing time above, and we will update our
information through email. We really thank you for your understanding and
patience! For in stock items, the processing time is around 1-2 weeks. For
customized order items, usually take 30-60 working days.
We ship packages by international express companies and have three different
DHL Shipping: 7-10 business day.
EMS Shipping: 8-12 business day
E-packet Shipping: 30-40 business day
If you don’t like the item you bought, please contact our customer
service within 4 days after you received your parcel. And
if you want to return or exchange the items you don’t like, you need to pay for
the shipping fees. Thanks for your understanding. We accept returns and
exchanges for the items (within 4 days after
received) in original conditions which have NOT been washed,
altered or used. If you find out the item you bought had quality problem,
please contact our customer service within 3 days after
you received your package. And we will help you to deal with the problem.
NO return and exchange for customized products.
Any questions and concerns, please email firstname.lastname@example.org.
When there is VAT problem, customers need to pay it themselves.